Your Data Protection
Is Our Priority

This Privacy Policy is published by e28asia and applies to all users who register, browse or interact with our online platform through the website e28asia.onl. By using our services, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.

This Policy covers all types of data collected through the account registration process, financial transactions, communications with our support team, and your browsing activity within the platform. We encourage you to read this document carefully before using any e28asia services.

e28asia collects your personal information through several channels. The type of data collected depends on how you interact with our platform. The following are the categories of data we process:

e28asia uses members' personal data only for legitimate purposes based on the operational needs of the platform. We do not use your data for any purpose unrelated to the services we offer.

• Identity verification and compliance: We are required under our international licence to verify member identities to prevent fraud, money laundering and use by individuals below the minimum age of 21.
• Account management: Data is used to create, maintain and secure member accounts, including password recovery and new device verification.
• Transaction processing: Financial information is required to process deposits and withdrawals securely through supported payment methods.
• Customer support: Communication data is used to respond to enquiries, resolve complaints and provide technical assistance via live chat and email.
• Platform security: Technical data is analysed to detect suspicious activity, unauthorised login attempts and cyber threats against member accounts.
• Service improvement: Activity data is used in aggregate form (not individually) to understand usage patterns and improve the playing experience.
• Service communications: We use email and in-platform notifications to inform members of policy updates, service changes and important account information.

e28asia does not sell members' personal data to any third party. However, there are limited situations where we need to share certain information with trusted service partners, solely to allow the platform to operate smoothly:

• Payment providers: Required transaction data is shared with recognised payment service providers to process your deposits and withdrawals securely.
• Technology providers: Server infrastructure and security software providers that help us maintain platform operations may process certain technical data within the scope of their service agreements.
• Regulatory bodies: If required by a licensing authority or competent authority, we may be obliged to disclose certain information in accordance with applicable legal provisions.

Members' personal data is stored in a server environment protected by layered security controls. e28asia sets reasonable data retention periods that are proportionate to our operational needs and licensing obligations.

Active account data will be retained for as long as the account remains active. Upon account closure, certain information required by compliance procedures or legal obligations will be retained for a set period before being permanently deleted from our systems. Data that is no longer relevant or required will be deleted according to our internal data management schedule.

Financial transaction records are retained to meet audit and licensing compliance requirements. Technical data such as access logs are kept for a shorter period and used solely for security and technical troubleshooting purposes.

e28asia uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your web browser.
• Functional cookies: Store your personal preferences such as language and display settings to provide a more personalised experience on your next visit.
• Security cookies: Help us identify suspicious sessions and protect your account from unauthorised access.
• Analytics cookies: Collect usage data in aggregate form to help us understand how members use the platform and which areas need improvement.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect platform functionality and your login experience.

e28asia invests in comprehensive information security technology to ensure member data is protected at all times. Among the security measures we implement:

• SSL/TLS encryption for all data communication between your browser and our servers
• Two-factor authentication (2FA) system available for member accounts
• Real-time monitoring of unusual login activity
• Regular security testing and system vulnerability assessments
• Established incident response procedures in the event of a data breach
• Staff training on data protection and handling of confidential information

Although we take all reasonable precautions, no digital security system can be fully guaranteed. We encourage members to also take precautions by using strong passwords and not sharing their account login details with anyone.

The e28asia platform is strictly prohibited for individuals under the age of 21. We do not knowingly collect or process personal data of any individual below this age limit.

During the registration process, we conduct age checks based on information provided by the applicant. If we find that personal data of an underage individual has been collected unintentionally, we will take immediate action to delete that data and close the relevant account.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may contact our data protection team through the following channels:

We aim to respond to all privacy-related enquiries seriously and within a reasonable timeframe. For requests relating to data rights (such as access, correction or deletion), please clearly state the type of request when contacting us.